Frequently asked questions
Do I need an account?+
No. Anyone can browse the map and submit a report without signing up. Accounts are only for moderators and LGU staff.
Where can I report?+
Anywhere in the Philippines — all cities and municipalities and their barangays are covered. Pick your city and barangay, then drop a pin on the exact spot.
What happens after I submit?+
You get a reference code (your “resibo”, like RS-2026-K9M2X4). A moderator reviews the report, usually within a day. Once verified it is published and referred to the responsible LGU. Use the Track page to follow every update.
What's the difference between 'verified' and 'resolved'?+
Verified means a moderator confirmed the problem exists at that location. Resolved means it was fixed and the fix was documented with a photo or official record.
Will my name, phone or email be public?+
Never. Contact details are only visible to moderators in case they need to ask you something. You can also report anonymously.
Are photo locations shared?+
No. GPS coordinates and camera details embedded in photos are removed when you upload. Please avoid faces and plate numbers.
My report was rejected. Why?+
Common reasons: it was a duplicate, it accused a private person, it contained personal information, or it wasn't a local infrastructure or public-service problem. The Track page shows the moderator's note.
What about emergencies?+
Resibo is not monitored for emergencies. For fires, medical emergencies or crimes in progress, call 911.